shipping & returns
shipping
free standard shipping on australian orders over $150.
| method | cost | delivery |
|---|---|---|
| standard (australia) | $9.95, free over $150 | 3–7 business days |
| express (australia) | $14.95 | 1–3 business days |
| international | calculated at checkout | varies by destination |
orders are dispatched from Melbourne within 1–2 business days. you'll receive tracking as soon as your order ships.
returns
we accept returns within 30 days of delivery on unworn, unwashed pieces with tags attached, in their original packaging.
- refunds are processed within 5 business days of receiving your return
- exchanges are available on all sizes
- return shipping is covered by you, unless the item is faulty
to start a return, email returns@pausethelabel.com with your order number.
faulty items
every piece is checked before dispatch. if something arrives faulty, we'll cover return shipping and replace or refund it — your choice.
limited run pieces
drop pieces are produced in limited quantities. if your size sells out before an exchange, we'll offer a refund instead.